TCPA & 10DLC Compliance
Voice and SMS that the carriers — and the law — accept.
The Telephone Consumer Protection Act regulates every US commercial call and text. InWork Global designs TCPA and 10DLC compliance into the communication architecture from day one — not as a legal checkbox bolted on at the end.
What TCPA requires
The rules that govern US voice and SMS.
The Telephone Consumer Protection Act (TCPA) regulates all US commercial voice calls and text messages. For voice, prior express written consent is required for auto-dialed or pre-recorded calls to mobile phones, live agents calling landlines also have restrictions, the Do Not Call (DNC) Registry must be scrubbed before every outbound batch, recording must be disclosed before it begins, and opt-out must be honored immediately.
For SMS, marketing messages require prior express written consent; STOP, QUIT, CANCEL, and UNSUBSCRIBE must be honored within 10 business days; the sender must be identified on every message; and opt-out instructions appear on the first message and periodically thereafter.
How InWork handles 10DLC
A2P SMS, registered before the first message.
Wireless carriers require all A2P (Application-to-Person) SMS — business SMS sent via software — to be registered through the 10DLC (10-Digit Long Code) system managed by The Campaign Registry (TCR).
Brand & campaign registration
We register the brand and campaign before the first SMS is sent, with use cases declared (marketing, notifications, lead nurture, and similar).
Message flow documentation
Documented message flow is submitted for carrier review, and we wait for carrier approval before sending.
Throughput monitoring
Ongoing throughput monitoring keeps every campaign within its registered limits so deliverability stays high.
The cost of skipping it
Unregistered A2P SMS is filtered by carriers at increasing rates — 30–50% deliverability loss in 2024+ — and ongoing violations can result in number deactivation. InWork registers all SMS campaigns before sending the first message.
DNC registry scrubbing
Every outbound batch is scrubbed first.
Architecture, not checkbox
Compliance designed into the build.
Most platforms treat TCPA as a legal afterthought. InWork engineers it into the data model, the workflow, and the audit log.
Day one
Compliance is the foundation, not a feature
InWork designs TCPA and 10DLC compliance into the architecture from the start — consent, DNC scrubbing, 10DLC registration, real-time opt-out, and an audit trail that stands up if there is ever a dispute.