Automotive · Franchised Dealership Group
From manual follow-up to an AI-driven conversion engine.
A multi-rooftop US auto dealer group was losing leads after hours. We deployed InWorkChat and a 7-agent AI Workforce Communication System — with ADF/XML CRM delivery and TCPA compliance built in.
The challenge
What they were up against.
A multi-rooftop US auto dealer group was losing leads during evenings and weekends when staff was unavailable. Response time to web leads averaged 6+ hours.
OEM reporting required ADF/XML format, and co-op certification required OEM vendor approval — constraints generic chat vendors could not meet.
What we built
The system we shipped.
InWorkChat across 3 rooftops
OEM-certified AI chat with real-time DMS inventory lookups and ADF/XML lead push to VinSolutions CRM.
7-agent communication system
Inbound AI voice for after-hours calls, 10DLC-registered SMS drips, Facebook Messenger DM automation, and CRM sync within 60 seconds of every interaction.
LeadBridge instant bridge
Hot leads triggered an immediate call bridge between shopper and sales team within 60 seconds of intent.
Compliance by architecture
TCPA recording disclosure and consent on every call; 10DLC registration and DNC scrub on every SMS batch.
Results