Digital CRM

Overview

A Complete Customer Relationship Management Solution

360 Digital CRM by InWork Global is a robust, all-in-one customer relationship management solution designed to help businesses of all sizes track customer interactions, manage sales pipelines, and enhance customer experiences across multiple channels. Built to support your business’s growth, 360 Digital CRM integrates seamlessly with your existing systems and offers powerful features that boost efficiency, streamline communication, and drive customer engagement.

Key
Features.

Centralized Customer Database Maintain a single, unified view of every customer across all departments. All your customer data, including contact details, interaction history, and preferences, is stored in one place, making it easy to access, update, and manage.

Sales Pipeline Management Visualize and manage your sales pipeline from lead generation to deal closure. Track opportunities in real-time, set custom stages for different sales processes, and receive notifications for follow-ups or stalled deals.

Multi-Channel Interactions Engage with your customers across multiple channels—email, phone, social media, or live chat. CRM automatically logs all interactions, providing a 360-degree view for better insights and personalized service.

Customer Segmentation

Segment your customers based on behavior, demographics, or purchasing patterns for targeted marketing campaigns, personalized offers, and better communication strategies that drive engagement and loyalty.

Lead Management Capture, track, and manage leads from multiple sources, including web forms, landing pages, social media, and email campaigns. Assign leads to the right team members automatically and track their progress through custom workflows.

Automation and Workflows Automate repetitive tasks like email follow-ups, lead assignment, and customer responses. Customizable workflows ensure no lead falls through the cracks, helping your team focus on closing deals faster.

Task and Activity Management

Stay on top of your day-to-day tasks with built-in activity tracking. Set reminders, assign tasks to team members, and track the completion of critical tasks like calls, meetings, or emails directly in the CRM.

Reporting and Analytics

Gain insights into your sales and customer service performance with detailed reports and analytics. Track KPIs, conversion rates, customer engagement, and revenue metrics to make data-driven decisions.

Mobile CRM

Stay connected with your customers anytime, anywhere. The mobile app for 360 Digital CRM allows your team to access customer information, update records, and communicate with clients on the go, ensuring productivity even when out of the office.

Third-Party Integrations

Integrate seamlessly with popular tools like email marketing platforms, customer support software, ERP systems, and social media channels. 360 Digital CRM also offers API support for custom integrations, allowing you to connect with your existing tech stack.

Why Choose
360 Digital CRM?

Scalable for All Business Sizes

Whether you're a small business or a large enterprise, 360 Digital CRM is designed to scale with your growth. Customize the platform to suit your industry needs and business processes.

User-Friendly Interface

With an intuitive design, your team can quickly adapt to the system, reducing the learning curve and improving productivity.

Enhanced Collaboration

Enable better collaboration across departments with shared customer insights. Sales, marketing, and customer service teams can work together seamlessly to deliver outstanding customer experiences.

Secure and Compliant

360 Digital CRM prioritizes data security, ensuring your customer information is protected with advanced encryption, role-based access, and compliance with global standards like GDPR.

Industries We Served

E-commerce

Manage high volumes of customer interactions, track sales, and personalize marketing efforts based on customer behavior and purchase history.

Real Estate

Track property inquiries, manage client interactions, and oversee the entire sales process from lead generation to property closure.

Financial Services

Securely manage customer data, track loan applications, and offer personalized financial products based on customer needs and financial profiles.

Healthcare

Maintain comprehensive patient records, schedule appointments, and track communication across multiple channels for a seamless patient experience.

B2B Enterprises

Manage complex sales cycles, track corporate client interactions, and streamline workflows to increase productivity and profitability.

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